Frequently Asked Questions
We make every effort to ship all orders on the same business day of your purchase. If your order misses our pickup truck for the day, or orders placed on weekends or public holidays then your order will be shipped on the following business day.How do I track my order?
Once your order has been shipped, you will receive a tracking number via email for your order. It may take a few hours, sometimes 24 hours to show any kind of an update on the tracking link. You can use this information to track your order/s by clicking on the tracking link in your email. Alternatively, you can track your order through this link Track My Order, you will need to enter some details so the system can identify and track your order for you.I received an email saying my order has been delivered but I haven’t received it
All parcels are shipped with a “Leave in a safe place” delivery service, so if you are not home at the time of delivery, for your convenience, your parcel will be left in a safe and secure place if deemed safe to do so by the delivery driver. Should you wish to re-direct your package to one of FedEX’s nearby offices, please visit: https://www.fedex.com/en-us/shipping/hold-at-location.html
If your tracking does not say your item has been taken to the post office, some places to check are around the front of your home – especially behind bins / pot plants / fences and pillars. If there is still no sign of your parcel, please also check in with members of your household in case your delivery has been taken inside. If there is still no sign of your order, please don’t panic – our customer support team will see to this and make sure your order is located and delivered. Please contact us here.